Frequently Asked Questions

Everything you need to know about your curly hair journey.

When will my order ship?

Standard orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for all products purchased through our official store. If you are not satisfied with your results, please contact our support team for a return authorization.

Are Curlsmith products vegan and cruelty-free?

Yes, all our products are strictly cruelty-free and 100% vegan. We do not use any animal-derived ingredients or test on animals.

Do your products contain sulfates, silicones, or parabens?

No, we follow a strict 'clean' formula. All our products are free from sulfates, silicones, mineral oils, and harsh alcohols to ensure your curls stay healthy and hydrated.

Can I change or cancel my order after it's placed?

We aim to process orders as quickly as possible. Please contact us within one hour of placing your order if you need to make changes, though we cannot guarantee modifications once the order has entered the fulfillment stage.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.